Privacy policy

1. Information we collect and how we may use it

Your privacy is of utmost importance to us and kūpaa is committed to keeping your personal data confidential and secure.

This privacy policy explains how we collect, use, disclose or process your personal data through your interactions with our services, websites, platforms, devices, applications, programmes, servers, software including the following properties which are owned and operated by us: (i) any websites owned and operated by us, including www.kupaa.co and the associated applications and services (the “Website”); (ii) any official social media channels created by us on any social media platforms (including but not limited to Facebook, Instagram, Twitter, LinkedIN, WeChat, YouTube, Telegram and WhatsApp) (the “Channels”); and (iii) all other properties which reference this privacy policy in a link or otherwise (collectively, the “Services”).

Due to ever changing circumstances, we may from time to time modify these terms. Your continued use of our website and submission of personal details, after any modification, would indicate your agreement to the new terms. While we do not intend to collect any personal data about individuals under the age of 20 unless such information is collected from or with the prior consent of the parent or guardian, we cannot stop such individuals from accessing and visiting the Website and Channels. Where you are below 20 years of age the rights to consent, access and correction can only be granted by your parents or guardians. Where you are a parent or guardian of such individual, by providing us with personal data of the individual under the age of 20, you hereby consent to the processing of his/her personal data in accordance with applicable laws, and agree to be personally bound by the terms of this Privacy Policy and take full responsibility for his/her actions in relation to the Website and Channels. Please notify us and stop using our Services immediately if you do not consent to this Privacy Policy, or do not have consent from your parent(s) or legal guardian(s).

We may collect your personal details such as name, postal address, email address, phone number, date of birth, transaction information (e.g. product purchased, price, method of payment, and payment details) and other relevant information to us when:

(a) you enter in one of our contests, competitions, prize draws, or sweepstakes;

(b) you opt-in to receive our emails on marketing or promotional information from us;

(c) you purchase products from us through our website;

(d) you use our Services, whether as a visitor of the Website or Channels, or as a customer.

2. How your information will be used

kūpaa may use the personal information we collect to:

fulfill your requests or orders and process payments for our products and services;
if you give us permission, communicate with you about products and services of kūpaa or our business partners that we believe may interest you;
communicate with you about and administer your participation in contests, competitions, prize draws, sweepstakes, offers, promotions or special events;
send communications to you about your orders, purchases or accounts with kūpaa;
provide customer support, respond to, and communicate with you about your requests, questions and comments;
enable you to post on our blogs and interact with kūpaa through social media;
perform data analytics, including consumer research, trend analysis, and financial analysis;
operate, evaluate and improve our business, including the development of new products and services; determination of the effectiveness of our sales, marketing;
further advertising efforts; and analysis and improvement of our products, offers, promotions, and other technologies;
Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
Comply with applicable law.

3. Retention of information

We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Policy and as is required or permitted by Singapore law. Please ensure that all information provided to us is up to date and keep us informed of any relevant changes.

4. Links to other websites and social media

Our Online Services may offer links to third-party websites that are not operated by kūpaa. If you visit one of these linked websites, you should review the website’s Privacy Policy, Terms and Conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.

5. Cookie policy

We may collect information from you (or others on your behalf) de-identified information to help us in our business and provide you with the relevant Services. Such anonymised and de-identified information may be transferred, disclosed, assigned, leased, licensed, sold and otherwise shared with and by our partners, service providers, advertisers and/or other third parties for purposes permitted under law.
Cookies (small text files placed on your device that record information about your preferences and enable log-ins, provide interest-based advertising, analyse how our Services are performing) are an example of such anonymised data which we collect. While compiling information about your browsing habits, cookies can also enhance your user experience. There may also be third party cookies on our Websites and Channels. For more information on cookies, please refer to allaboutcookies.org/manage-cookies/.
You can control cookies through your web browser settings. This allows you to determine which cookies to allow and which to refuse. If you disallow the use of cookies on our Website or Channels, please note that you may not be able to access the full range of functions that our Website or Channels offer.
Our advertising partners may also transmit cookies to your browser or device, when you click on advertisements that appear on the Services. Further, if you click on a link to a third-party website or service, a third party may also transmit cookies to you. For the avoidance of doubt, this privacy policy does not cover the use of cookies by any third parties, and we are not responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honour ‘Do Not Track’ requests that you have set using your browser or device.

If you do not consent to our use of cookies, you should adjust your browser settings accordingly or not use any of the Services.

6. Your rights and how to contact us

In accordance with applicable laws and regulations, you may be entitled to:

inquire about the processing of your personal data and be provided with a copy of it;
in some cases, request the correction and/or deletion of your personal data;
in some cases, request the restriction of or object to the processing of your personal data;
withdraw your consent to the processing of your personal data within our possession or control (and where we are processing your personal data based on your consent);
request receipt or transmission to another organisation, in a machine-readable form, of the personal data that you have provided to us where we are using your personal data based on consent or performance of a contract; and
complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered detriment as a result of unlawful processing of your personal data.

Where you are given the option to share your personal data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, choosing not to share your personal data with us, withdrawing your consent to our use of it or to your agreement with our privacy policy could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above or that you are unable to make use of Services.

After you have chosen to withdraw your consent, we may be able to continue to process your personal data to the extent required or otherwise permitted by applicable laws and regulations.

If you wish to exercise your rights or have any queries about this notice, please direct your email to hello@kupaa.co. Please allow us up to 30 days to effect any change(s). During this time, you may continue to receive messages from us. We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request. Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

Privacy policy

1. Information we collect and how we may use it

Your privacy is of utmost importance to us and kūpaa is committed to keeping your personal data confidential and secure.

We may collect your personal details such as name, postal address, email address, phone number, date of birth, transaction information (e.g. product purchased, price, method of payment, and payment details) and other relevant information to us when:

(a) you enter in one of our contests, competitions, prize draws, or sweepstakes;

(b) you opt-in to receive our emails on marketing or promotional information from us;

(c) you purchase products from us through our website;

(d) you use our Services, whether as a visitor of the Website or Channels, or as a customer.

2. How your information will be used

kūpaa may use the personal information we collect to:

fulfill your requests or orders and process payments for our products and services;

if you give us permission, communicate with you about products and services of kūpaa or our business partners that we believe may interest you;

communicate with you about and administer your participation in contests, competitions, prize draws, sweepstakes, offers, promotions or special events;

send communications to you about your orders, purchases or accounts with kūpaa;

provide customer support, respond to, and communicate with you about your requests, questions and comments;

enable you to post on our blogs and interact with kūpaa through social media;

perform data analytics, including consumer research, trend analysis, and financial analysis;

operate, evaluate and improve our business, including the development of new products and services; determination of the effectiveness of our sales, marketing;

further advertising efforts; and analysis and improvement of our products, offers, promotions, and other technologies;

Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and

Comply with applicable law.

3. Retention of information

We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Policy and as is required or permitted by Singapore law. Please ensure that all information provided to us is up to date and keep us informed of any relevant changes.

4. Links to other websites and social media

5. Cookie policy

If you do not consent to our use of cookies, you should adjust your browser settings accordingly or not use any of the Services.

6. Your rights and how to contact us

In accordance with applicable laws and regulations, you may be entitled to:

inquire about the processing of your personal data and be provided with a copy of it;

in some cases, request the correction and/or deletion of your personal data;

in some cases, request the restriction of or object to the processing of your personal data;

withdraw your consent to the processing of your personal data within our possession or control (and where we are processing your personal data based on your consent);

request receipt or transmission to another organisation, in a machine-readable form, of the personal data that you have provided to us where we are using your personal data based on consent or performance of a contract; and

complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered detriment as a result of unlawful processing of your personal data.